The phone itself is pretty good, it's what I expected so I can't really criticize it too much. The keypad is a little different and gives me some problems when I text message...when I hit the space button I usually hit the pound sign as well because they are not raised enough. One thing that I didn't like was that you can't customize your soft keys and menu keys like I could with previous phones, and you can't lock the mobile web key which is kind of a pain. And lastly, the camera does not zoom in which I thought was weird considering all of the other good features on it.
I get good service, I like the features, and I had no other way of getting this phone at the price I got it for. It looks good, it's lighter than my previous phones, and I've had no problems with it so far.