Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Easy to order by:
§ Phone on 01373 228242 between 9am - 7pm Monday to Friday. Leave a message on the answer phone at other times
§ Email to sales@totally-tack.co.uk or shop online at www.totally-tack.co.uk 24 hours a day
§ Post the completed order form to 47 Vallis Way Frome Somerset BA11 3BA
Payments can be made by postal order, debit or credit card, or cash on delivery/collection.
Credit card payments will be processed when the order is placed, Also during processing, should the computer software fail to add on any clearly stated addtions in price, these will be added manually.
Credit card transaction of less than £10 will incur a 50p charge
When the confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
In some rare cases the computer may not add on the additional cost for some items e.g. larger bottles/sizes. In these cases the difference will be added manually to your invoice at processing.
Pricing and Availability
All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.
We have the right to make alterations to the prices in the following circumstances:
On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.
We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published.
All products and services offered for sale on this website are subject to availability and may be withdrawn at any time, colours may also change. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. The information contained in the website is for information purposes. Totally Tack Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges
Delivery Schedule
Where goods are in stock, despatch will normally be within 2 working days, however, Should we need to send the order in more than one despatch you will only be charged postage once.
Delivery is Monday to Friday only. The services we use cannot be 100% guaranteed by us personally, but you may be entitled to a partial refund of postage if the service fails and we can successfully claim from the carrier on your behalf. The majority of orders require a signature on delivery, so please let us know where it is convenient for us to deliver - e.g. a work address or neighbour. (Please always quote your home address for authorisation of credit cards). We reserve the right to charge for any costs incurred by us if the parcel is ultimately returned to us after a reasonable number of attempts has been made to deliver the goods to you (you will be refunded the cost of the items you ordered from us less our costs and a 30% restocking fee). Goods can then be resent to an alternative address at further cost to you.
Overseas orders We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses
Tax Charges
All prices on the website are inclusive of VAT at 20.00% where applicable
Liability
As we have no control over the use of products supplied, by the end user, we cannot accept any liability howsoever caused, nor do we accept any consequential liability for any loss or damage arising from the use of the products we supply.
Nothing in the above Terms and Conditions affects your statutory rights.
Data collection
Totally Tack Ltd may collect personal information which we receive when:
you use our ebay store or website
you use our services
you contact us or
you are a recipient of our services.
We may collect the following types of information:
your name, address, email address, telephone number(s) and other contact details
information required to provide you with a service, and details of our services that you have used
your company’s name, your position in the company; the company’s address, company’s email address and telephone number
your payment information such as credit or debit card details and bank account details.
Third party access
Access to your personal information is only allowed when required by law, and to meet contracts obligation i.e. sending your item/s out to you we do not, and will never, sell or share your personal information with third parties.
Our Service Providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers; IT systems, support and hosting service providers, outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
Marketing
If you have consented to receive marketing information, you may opt out at a later date by writing to us at support@totally-tack.co.uk or by using the Unsubscribe link at the bottom of every marketing email we might send you. You have a right at any time to stop us from contacting you for marketing purposes.
