All our parts are to suit UK right hand drive vehicles, any sided fitment information such as drivers side / offside will mean the right hand side of the vehicle as you sit in it. Please bear this in mind if you have a left hand drive vehicle and are looking to purchase any parts.
Compatibility
- The eBay part compatibility feature should only be used as a guide. To be certain the part will fit your vehicle please check the product description or message us before ordering.
Returns and Refunds Policy
- If you are unhappy with the item for whatever reason, please contact us via eBay to arrange a return and refund.
- All items are closely inspected for defects prior to listing, security marked and carefully packaged before being sent using a next day delivery service to avoid courier damage. We ask all customers to inspect goods before signing to ensure it hasn't been damaged in transit. If the courier refuses to wait, then simply sign as DAMAGED so a claim can be made against them if necessary.
- If the item is damaged, faulty, or not as described then we will provide a full refund if a replacement part cannot be supplied. You must notify us within 48 hours of receiving the item so collection can be arranged. - Unfortunately any labour charges incurred wont be covered and will not be refunded.
- Express German Spares operates a 14 day return policy, so the item must be returned back to us within 14 days of the sale date. The item will be inspected on return for our security marks, if these have been removed then we wont be able to process the refund as we aren't able to establish if the returned item is the same one that was originally sent out.
- If a part has been supplied correctly as per the eBay listing (error made by the buyer), or the part is no longer required you must contact us and return the item (at the cost of the buyer). You are still entitled to a refund but a £7.50 restock fee (items under £45) or 15% (items over £45) will be applied to the refund amount to recover initial delivery, labour, packaging & restock costs as the item was correctly supplied.
- All parts comes with a 30 day warranty. All parts are stamped & removal of marks will invalidate your warranty. In the event that a part is supplied and proven to be unwanted, incorrect or faulty, Express German Spares must be notified with in 48hrs. If a replacement is not available a full refund will be supplied on return within 30 days but unfortunately labour costs will not be covered. Engines must have a new timing belt / chain fitted by a qualified mechanic before its installed for the warranty to be valid proof may be required.
Shipping
- FAST & FREE delivery is only offered to MAINLAND UK ONLY.
-Northern Ireland, Highlands & Islands will be incur an additional charge, please enquire before ordering.
- Collection is also welcome.
Feedback
- If you are happy with the product, please leave positive feedback and we will automatically leave positive feedback for you. The star rating system is also an important metric so please remember to complete this.
-If you are unhappy with the transaction for any reason, please contact us first so we have a chance to resolve the problem. We endeavour to provide our customers with the highest level of customer service and we want to ensure you are happy with the purchase and transaction. If problems do occur we are contactable during office hours, allowing us the opportunity to find a resolution will provide the best outcome for both buyer and seller.
-Please avoid making negative feedback remarks, contact us first if you have any problems.
