GENERAL
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.
________________________________________
PRIVACY POLICY
Please see Privacy Policy page (www.festive-lights.com), which states how we will use your information. We take our customers privacy very seriously.
________________________________________
GUARANTEE
All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee. We have a no hassle returns service for any faulty or unwanted products, please see our returns page.
24 MONTH WARRANTY (CONNECTGO & CONNECTPRO)
All products within these ranges are guaranteed for 24 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee. We have a no hassle returns service for any faulty or unwanted products, please see our returns page. (www.festive-lights.com)
The 24 month warranty for ConnectPro items is valid only for purchases made since 08/08/2018 when this warranty was introduced. ConnectPro items purchased before this date are still subject to their original 12 month warranty.
________________________________________
TAX CHARGES
For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.
________________________________________
ORDERS
All orders that you place on festive-lights.com will be subject to acceptance in accordance with our Terms and Conditions. The confirmation stage of the checkout process sets out the details of your order. Following this, we will send you an order acknowledgment e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.
________________________________________
DELIVERY
For delivery information regarding shipping costs, timescales, despatch and tracking please see our delivery information page.
We strive to offer the best delivery service available by using three couriers with whom we have had a good working relationship and provide the best value for money. The two main couriers we use are DPD for next day/large parcels and Royal Mail for small/light weight parcels. For overseas deliveries we use FedEx and DPD.
Overseas shipping costs are quoted during the checkout process but are subject to change when we obtain a quotation from the courier company. If the quote from the courier company is more than quoted in the checkout process we will need to take further payment to cover this before the order can be dispatched.
In the unlikely event of your goods being delivered faulty or damaged, please see our hassle free returns policy.
________________________________________
PRE ORDERS
If you purchase a product which is on pre order, the website will state an approximate date or number of days which we expect the item to be in stock. On placing the order we will take payment to secure the pre ordered products. All pre order dates given are approximates and cannot be guaranteed. As soon as the pre ordered product arrives in stock it will be dispatched as soon as possible. In the case that the product is not available we will issue a full refund.
________________________________________
PRICING, AVAILABILITY, PRODUCT IMAGES & DESCRIPTIONS
Whilst we try and ensure that all details, descriptions, images and prices which appear on festive-lights.com are accurate, errors may occur from time to time. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices displayed on the site are inclusive of VAT at the prevailing rate.
________________________________________
PAYMENT
When you go through to the checkout page of our website you will be viewing a secure page to make your payment as safe as possible. We have a secure certificate from VeriSign which is encrypted with 256-bit encryption.
We accept the following payment methods: Credit/Debit card (excluding Amex & Maestro), Paypal, Google checkout and bank transfer. Your desired payment method can be selected during the checkout process. There are no additional charges from us for using any of the above payment methods.
When paying by credit/debit card your details will be checked and authorised by Sagepay, our third party payment partner.
Once you have completed the order online Sagepay will check for available funds, billing/delivery address details and fraudulent activity. Sagepay will issue a report to ourselves, only then will we send the order for processing. If the payment fails the Sagepay checks for any reason we reserve the right to cancel the order.
If you select to pay by Bank transfer then on receipt of the order we will send you a proforma invoice with our Bank details. The order will only be dispatched on receipt of the payment into our bank.
If you select to pay by either PayPal or Google checkout you will be redirected to their secure payment page. You will be asked to enter your login details and then to complete the payment please follow the on screen instructions. Once the payment has gone through you we will redirected back to Festive Lights Ltd order acknowledgement page.
________________________________________
DISCOUNT CODES
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
________________________________________
RETURNS POLICY
Your rights to return goods are protected under the EU Distance Selling Directive which can be found atwww.hmso.gov.uk.
We make it easy for our customers to return faulty, damaged or unwanted goods. We offer free Royal Mail returns for items less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D), for items over this, we offer DPD shop drop off returns (for UK only). Please visit our returns policy page for full details, (www.festive-lights.com/help/returns).
________________________________________
OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
All rights on this website are owned by Festive Lights Ltd. The website is for personal and commercial use. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
________________________________________
DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Festive Lights Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Festive Lights Ltd liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
________________________________________
LAW AND JURISDICTION
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.
________________________________________
DATA PROTECTION
We take data protection very seriously and fully comply with Data protection act 1998. For full details see our Privacy Policy page.
