1. New parts carry their manufacturer's warranty. Secondhand parts carry a six-month guarantee which excludes fair wear and tear, items not used for the purpose intended, incorrect fitting or misuse. All parts are inspected before dispatch. We cannot cover consequential loss, only the part itself is covered by the warranty. All parts carry a fourteen day satisfaction guarantee from the invoice date. If within the satisfaction guarantee you are not happy with a part sent, for any reason, it can be returned and either replaced or refunded. Modification of any part will invalidate any applicable warranty. Goods correctly supplied will be subject to a handling charge if returned. It is advisable to check all goods upon receipt. Any errors or discrepancies with your order must be notified within 14 days of receipt of goods.Please note we cannot offer a cancellation or refund on non-stock items specially ordered in. No return postage is refundable.
2. Orders placed via ebay will be treated as an offer to buy and shall not be accepted or binding upon Motorworks (UK) Ltd until confirmed or acknowledged in writing by means of invoice or statement confirming acceptance of your order or by despatch of goods to you. Order acknowledgement sent by the Company subsequent to the order and payment shall not amount to confirmation of order. The Company reserve the right to refuse any offer to purchase prior to written confirmation or despatch, where goods ordered become unavailable, the price of goods varies or an error is made by the Company in the price, description or for some other reason, whereupon a full refund of your payment will be made to you, usually in the method you made payment to the Company.
3. We cannot accept liability for consequential loss.
4. All goods are fully insured by ourselves whilst in transit to you. Claims for damage must be made within 48 hours of receipt of goods. For all goods despatched but lost by Royal Mail the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is fifteen, the rest of Europe is twenty and all destinations outside Europe it is twenty-five. For all goods despatched but lost by Parcelforce the following rules apply. They will be replaced or a refund given after a number of working days have elapsed. Within the UK this is five, the rest of Europe is eight and all destinations outside Europe it is ten. For all goods despatched but lost by either DPD or Fedex the following rules apply. They will be replaced or a refund given after the maximum number of transit days have elapsed depending on the destination (see our postage costs page for further information on transit times). In all cases we first require a letter from you to confirm this loss. Alternatively goods can be replaced before the relevant period as long as they are paid for again. A refund can then be sent to you on receipt of your letter after the given period.
5. All goods remain the property, but not the responsibility of Motorworks, until paid for in full.
