These business terms and conditions relate to the business relations between Tesyl s.r.o. and their customers.
Tesyl s.r.o.
Nový Perješ 174/16
946 32 Marcelová
Slovakia
Organization ID: 47 345 292
Tax ID: 2023824418
sales@tesyl.com
tel. +421940863983
The company is registered in the Commercial Registry County court Nitra
Insert number: 34773/N
The supervisory organisation is:
Inspectorate SOI for Nitra county
PO BOX 49A, Staničná 9, 950 50 Nitra 1
Department of technical product inspection and customer protection
phone number: 037/7720 001
037/7720 034
fax number: 037/7720 024
We are not registered for VAT.All Prices displayed are final
Business terms and conditions are part of the sales contract and they regulate the relations between Tesyl s.r.o. as the seller on one side and the customers on the other side. All the contract relations are established in accordance with the law order of Slovak Republic. In case the consumer is the contracting party, the relations unregulated by terms and conditions are regulated by law no. 40/1964 Statute, Civil Code and by law no. 250/2007 Statute, Consumer Protection Act. In case the entrepreneur is the contracting party, all relations unregulated by terms and conditions are regulated by law no. 513/1991 Statute, Commercial Code, all as amended.
By confirming the binding order status, the buyer accepts the terms and conditions for product delivery declared by the seller. The relations between the seller and the buyer are regulated by these terms and conditions that are mutually binding for both parties.
CLOSING SALES CONTRACTS
Sales contract, based on which the seller delivers the ordered goods to the buyer, is closed based on an offer. The buyer makes a binding order and the seller issues a written offer acceptance to close the sales contract.Offer to contract (order). An order made by the buyer addressed to the seller is an offer to contract. An order can be made by a filled out order form sent through the service.
An order contains:
a proclamation confirming that the buyer is familiar with the terms and conditions that are inseparable from the sales contract. The buyer also confirms full agreement with the terms and conditions.
a buyer´s proclamation that he/she was informed about the option to withdraw from the sales contract.
an unconditional consent to handle and use the buyer´s personal data for internal purposes of the seller, all in accordance with the law no. 428/2002 Statute about personal data protection. In case the buyer states personal data of a third party authorized to take the goods, the buyer does so only with the consent of that person who is also informed with the steps, rights and responsibilities listed in terms and conditions.
a proclamation that all the information provided by the buyer is truthful.
Contract offer becomes void:
if the seller reject´s the buyer´s offer,
if the 5-day time limit to accept the offer expires.
Sales contract offer acceptance. Offer acceptance is the seller´s written statement addressed to the buyer in a timely manner in which the seller confirms the buyer´s offer to contract. Timely offer acceptance becomes valid the moment it is delivered to the buyer´s e-mail address stated in the order form. The seller´s silence or inactivity does not qualify as offer acceptance.
The buyer is not entitled to close the sales contract. The seller is entitled to reject the sales contract offer without stating the reason.
The sales contract is closed the moment the offer acceptance becomes valid, it means the moment the offer acceptance is delivered to the buyer. Subject of the sales contract is the seller´s commitment to deliver the goods to the entered address and the buyer´s commitment to take the goods at an arranged time and place and to pay the shipping costs and the purchase price.
Any kind of change made to the order after closed sales contract is a proposal for a change to the content of the sales contract. This can be done after a mutual agreement between the seller and the buyer. It is not mandatory for the seller to accept the proposal.
Only products listed in the sales contract – order are subject of the contract. Dimensions, weight, performance, capacity and other product specifications listed on our website, in catalogues, leaflets and other printed journals are data provided by the manufacturer, they are not binding. We will contact you in case any discrepancy occurs. It is our commitment to supply our customers with goods in perfect condition in accordance with features and specifications standard for the given type of goods satisfactory to the given norms and regulations valid in Slovak Republic. Simultaneously the goods are equipped with Slovak and English manuals, guarantees, and lists of warranty service centers if common for the given type of good.
THE PURCHASE PRICE OF GOODS
The purchase price of ordered goods is stated in the current product offer, in the order form, as well as in the order confirmation that is the seller´s contract offer acceptance.The purchase price is final.
The purchase price of goods does not include shipping costs. The shipping costs are calculated separately based on the delivery address and delivery method chosen by the buyer.
All price discounts are valid until the inventory of goods is sold out unless stated differently with a certain product.
A valid sales contract is a binding agreement for the buyer to pay the purchase price of ordered goods. The buyer can choose the preferred payment method when making an order.
Available Payment methods:
Credit/Debit Card - All payments are encrypted using secure technology and your card details are not retained or visible to us.
Paypal - Paypal is easy to use and protects your card information.
Bank Transfer - Purchasing goods via bank transfer is easy and ensures a safe transaction.We ship only after we receive the money to our bank account which can take up to several working days (usually not more than 2). According to EU regulations - When transferring money between EU countries including Norway, you can ask the bank to make a standard EU transfer which should include the same charges as a domestic bank transfer. You can contact your bank for further details.
Cash on delivery for purchases made in Slovakia
The order will be handled after we receive the payment for ordered goods.Considering the possibility of fraud and misuse, we can request additional information to verify the credibility of payment.
SHIPPING
Available shipping methods
First class and priority packages cannot be tracked and international shipping might be delayed for up to 4-6 weeks because of customs. However, such long waiting periods are seldom and orders typically arrive in 5-7 days. Insurance is available only for some countries.
EMS Express post - can be tracked and is insured. This is a pricier service option, but its advantage is faster mediation meaning the package will pass the customs sooner than usual. EMS is recommended for international orders.
If you are interested in another shipping method, please contact us by e-mail.
Shipping costs and usual delivery dates to the delivery address are always specified for particular shipping methods.Delivery dates are estimates and are subject to change.
It is our goal to handle orders as soon as possible with no unnecessary delay and we ship products usually within 1 to 3 days after your order is placed.We are committed to deliver the goods within the 30 day time limit from the order confirmation date if not stated differently for the ordered goods. We will contact the buyer as soon as we find out that the ordered goods are out of stock.
Orders are shipped to the customer´s delivery address. We are not liable for package delays and losses caused by incorrect data and invalid addresses.
You can track your order status after logging in to your account. You will receive a notifying e-mail when your package is dispatched with information about the package and also about tracking options if available. It is not possible to ship packages to certain addresses, please contact us in such cases.
Import Duty and Customs Charges
Depending on where you live, you may be required to pay import duty, customs charges or other local taxes. If your shipping address is within one of the EU countries then there will be no customs charges. It is a legal requirement that we declare the full transaction value of the contents of all packages. We strongly advise you to check the applicable rates with your local customs authority before placing your order.
Delivery
The seller´s commitment to deliver the ordered goods is fulfilled when the buyer or an authorized person receives the ordered package at the delivery address. The buyer receives a copy of the delivery note along with an invoice that is also the warranty card.
Inspection
Buyer shall inspect the Goods upon delivery and notify us within 3 days of receipt if any Goods are damaged or incomplete.
LIABILITY FOR DEFECTS
The seller is liable for defects that are already present when the buyer takes the goods and also for defects that occur within the warranty time limit. The warranty time limit is valid from the day the buyer takes the goods. The invoice serves as a warranty document. Details about the buyer´s rights resulting from the seller´s liability for defects and the warranty claim process are governed by the return policy, an inseparable component of terms and conditions.
CANCELLING THE ORDER, RIGHT TO WITHDRAW FROM THE CONTRACT
In accordance with §12 and law no. 108/2000 Statute about consumer protection at doorstep selling and mail order the buyer is entitled to withdraw from contract within 14 business days from the date of receipt without stating the reasons.
You have the right to withdraw from this contract without stating your reasons within 14 days.
The 14 day term to withdraw from the contact is counted from the day:
when you or a third party assigned by you with the exception of a carrier will acquire physical possession of the product
in case of a contract that involves orders of multiple goods that were made as a single order by the customer and delivered separately: when you or a third party assigned by you with the exception of a carrier will acquire physical possession of the last product ordered
To apply your right to withdraw from the contract of sale you are required to inform us about your decision to withdraw with a definite claim. You can do this by sending us a mail or an email.
If you withdraw from the contract of sale, all your expenses including the shipping cost will be reimbursed (with the exception of additional expenses acquired if you chose another shipping method other than the cheapest standard shipping that we offer) without any further delay within 14 days from the date we receive your decision to withdraw from the contract. You will receive your reimbursement via the same payment method that was used for the original transaction if not mutually agreed on another method. Of course you will not be charged additional fees for this reimbursement. We reserve the right to wait with the reimbursement until we receive back the product or until we receive a valid proof that the product has already been sent to us, depending what happens sooner.
Return the product or bring it back to our address in any case not later than 14 days from your announcement of your withdrawal from the contract of sale. The conditions are met if you send the product before the 14 day term is over. The customer is responsible for the return expenses.
The buyer is responsible for the product value depreciation due to handling the product for reasons other than learning its features and attributes.
The seller has the right to withdraw from the sales contract for the following reasons:
The buyer does not pay the purchase price within the 7 day time limit from the day he/she received the order confirmation
If the buyer does not take the ordered goods from the courier at the arranged time because of reasons unrelated to the buyer,
The buyer does not take the ordered goods at the corresponding post office within the specified time limit 18 days
Despite all the effort that can be possibly asked from the seller, the seller is not able to deliver the goods mainly because they are sold out, they are no longer produced and the seller cannot obtain those products any more.
If there is a significant price change in the inventory purchased by the seller.
PRIVACY PROTECTION
Please visit www.tesyl.com/privacy for the Privacy Policy.
FINAL ESTABLISHMENTS
Legal relations established through sales contract are regulated by sales contract establishments (i.e. content of order and order confirmation), terms and conditions regulations, and by corresponding regulations of the Civil Code. Sales contract regulations prevail the establishments of the terms and conditions and also prevail the dispositive provisions of generally binding legal regulations. The establishments of the terms and conditions prevail the dispositive provisions of generally binding legal regulations.
In case any regulation listed in terms and conditions is or becomes invalid, ineffective and/or unenforceable it does not affect the validity, effectiveness and/or enforceability of other regulations in terms and conditions given it is not excluded by the nature of such regulation as amended by corresponding legal regulations. After the involved parties find out that some of the regulations of terms and conditions or of the sales contract are invalid, ineffective and/or unenforceable, they commit to replace the concerned regulation with a new valid regulation whose content will serve the original regulation´s purpose as much as possible. This should happen without any unnecessary delay.
By submitting an electronic order the buyer accepts all the regulations of terms and conditions as in force the day the order was sent. The buyer also accepts the purchase price of ordered goods as stated on the website.
The buyer proclaims to be informed with the terms and conditions before filling out the order form. The buyer proclaims to agree with these terms and conditions.
We reserve the right to make changes and updates to this business policy without previous notice.
These terms and conditions are valid from 23.11.2016.
