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ITSM Library Pocket Bks.: ITIL V3 by Axel Kolthof, Mike Pieper, Annelies Van Der Veen and Arjen de Jong (2007, Paperback, New Edition)
World of Books Ltd (10554567)
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- Sofort-KaufenItil� V3 - A Pocket Guide: A Pocket Guide (Itsm Librar by Jan Van Bon 9087531028
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This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service ImprovementProduct Identifiers
PublisherVan Haren Publishing
ISBN-109087531028
ISBN-139789087531027
eBay Product ID (ePID)87850338
Product Key Features
Publication Year2007
Number of Pages1 Pages
LanguageEnglish
TypeTextbook
AuthorAxel Kolthof, Annelies Van Der Veen, Mike Pieper, Arjen De Jong
SeriesItsm Library Pocket Bks.
FormatPaperback
