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Versagen zu kommunizieren: Wie Gespräche schief gehen und was Sie richtig machen können-
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eBay-Artikelnr.:286214021950
Artikelmerkmale
- Artikelzustand
- Book Title
- Failure to Communicate: How Conversations Go Wrong and What You C
- Publication Date
- 2010-05-04
- Pages
- 256
- ISBN
- 9781422137499
Über dieses Produkt
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-10
142213749X
ISBN-13
9781422137499
eBay Product ID (ePID)
19038810552
Product Key Features
Number of Pages
256 Pages
Publication Name
Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
Language
English
Publication Year
2010
Subject
Business Communication / General, Communication Studies
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
9 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
22
Dewey Decimal
650.1/3
Table Of Content
Failure to Communicate: Table of Contents Chapter 1 Introduction: when conversations go wrong Chapter 2 Anatomy of hard talks Chapter 3 What's wrong with what we do Chapter 4 Rethinking what we do: finding balance Chapter 5 Acting unilaterally Chapter 6 Conversational warfare and the combat mentality Chapter 7 Out of combat: changing the game Chapter 8 Caught up in emotions Chapter 9 Out of emotion's grip: increasing skill Chapter 10 Working blind in 'the breakdown gap'
Synopsis
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations., Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: - Why we turn to ineffective tactics when the heat is on - How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in - Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged - Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions - How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
LC Classification Number
HF5718
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AlibrisBooks
98,5% positive Bewertungen•1,9 Mio. Artikel verkauft
Angemeldet als gewerblicher Verkäufer
Verkäuferbewertungen (505.844)
- o***4 (4)- Bewertung vom Käufer.Letzter MonatBestätigter KaufThe CD was as advertised. There were cracks inside the plastic case but not a big deal. The issue was shipping time - too 16 days to get to southern California.
- h***i (1021)- Bewertung vom Käufer.Letzter MonatBestätigter KaufBook arrived very quickly and very securely packaged. Book matched exactly the pictures and description in listing. No problems at all, thank you very much!
- m***g (1362)- Bewertung vom Käufer.Letzter MonatBestätigter KaufGreat!!