RETAIL STORE OPEN MONDAY - SATURDAY 10AM - 5PM PHONE LINES: TUESDAY - FRIDAY 2PM - 5PM EMAILS: We aim to reply to emails within 2 working days due to the volume of emails coming in. PARCEL INQUIRIES: Royal Mail are and couriers are doing their best with the increased parcel workload. Please give up to 2 weeks before claiming for lost parcels.