All the orders will be shipped within 1 working day from when we receive the payment or when it will be cleared.
FASHION POINT ships in all over the world with the following couriers: BRT, DPD, TNT, SDA-EMS, DHL, depending on the country of destination.
In the price there aren't included additional custom taxes and fees,
which are always at the customer expense and vary from country to country.
In case you don't accept to pay them and withdraw the package,
you don't have the right of a refund.
FASHION POINT isn't responsible for any delays due to customs inspections and clearance, or major forces that are beyond FASHION POINT'S control.
Once we have prepared the package you will receive a CONFIRMATION mail in which you can find the tracking number and the courier that has been used, so you could track online the status of the shipment.
For THE SHIPPING ADDRESS keep in mind the beneath conditions: if you have paid with Pay-pal we are forced to ship the package at the address that you had on your account during the payment; with all the other payments method we will use the address indicated on the shipping.
In both cases, the customer is obligated to provide a VALID PHONE NUMBER, which we will provide to our courier in case of any problem during the delivery. In the absence of a valid phone number your order may be delayed or remain pending until we receive the necessary information for the shipping.
If for any reason you are not satisfied from your purchase, you have the right for a size change or your money refund. You can send back the product within 14 days since you received it.
IMPORTANT: On the invoice it isn't possible to declare a different value from the purchased price and we can't mark the product as a gift as it is against the rules and illegal. So even if you ask, we can't do it.
Instructions for the return
Make sure that the products are at the same condition as you received them.
Every single product must have all the tags, dust bag and the original box that they had the time you received them. The original box is considered part of the product itself, and must not have been in any ways damaged or modified or not even used as a single outer packaging.
Send us an email at : email@example.com , with your order number as reference requiring the return for one or more products.
Await a confirmation mail, in which we will send you all the information for the shipment.
Prepare the package and make sure that the box has the characteristics of robustness suitable for shipping.
If we receive the package after 45 days from the shipping there won't be any refund. For this reason we recommend you to use a fast shipping method.
The returning costs are at your expense.
The return address that you must ship the package after you receive the confirmation mail is:
FASHION POINT S.r.l. c/o Moda Milano
Strada Lungo Fino, 185 c/o C.C. Ibisco
Blocco A Moduli 5/6
65013 Città Sant'Angelo (PE)
We remind you that you should ship the package only from the country which you have place the order.
FASHION POINT riserves the right to refuse unauthorized returns or returns that in anyway does not comply with all the conditions. In this cases the package will be returned to you a the original shipping address.
In all the aspects not specifically expressed as documented by the European legislation for the long-distance trade.
Times of refund
The refund will be done once we receive the package and once we have controller the products.
Credito card: PayPal will do the refund within 7 working days since your receive our confirmation mail. The necessary time to display the refund it depends from the institution that issued the card. You can check the refund into your account online or by contacting the institution that issued your credit card.
PayPal: the refund will be visible within 24/48 hours from when you will receive our confirmation mail.
Bank transfer: our bank will refund the amount within 7 working days from when you will receive our confirmation mail. You can check the refund into your account online or by contacting your bank.